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We hope you are delighted with your purchase. If you are not completely satisfied, please contact us and we will do our best to help.

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Returns

You have the right to return unused items within 14 days of receiving your order. To be eligible for a return, products must be unused, in their original packaging, and in a resalable condition.

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Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 14 days.

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Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs of the item and packaging. We will arrange a replacement or refund where appropriate.

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Return Shipping

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

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Bespoke and Personalised Orders

Due to the custom nature of bespoke, personalised, and made-to-order products, these items cannot be returned or refunded unless they arrive damaged, faulty, or incorrect.

If you experience an issue with a bespoke or personalised order, please contact us within 48 hours of delivery and provide details of the problem. We will review each case individually and work with you to find a suitable resolution.

 

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact form.