Shipping Policy
We currently ship within the United Kingdom only.
Processing Times
Orders are typically processed within 1–3 working days. During busy periods, processing times may be slightly longer.
Delivery
Delivery times vary depending on the shipping service selected at checkout. Estimated delivery times are provided as a guide and are not guaranteed.
Shipping Charges
Shipping costs are calculated at checkout and displayed before payment is completed.
Incorrect Addresses
Please ensure your delivery address is correct before placing your order. We cannot be responsible for delays or losses resulting from incorrect address information provided by customers.
Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and contents.
Bespoke and Custom Orders
Bespoke, personalised, and made-to-order products may require additional production time before dispatch. Depending on the nature and size of the order, fulfilment may take up to 14 days. Estimated production times will be communicated at the time of purchase where applicable.
Please note:
Wholesale Orders
Wholesale and bulk orders are produced to order and may require additional processing time. Fulfilment times vary depending on order size and stock availability, but customers should allow up to 14 days for production and dispatch unless otherwise agreed in writing.
If you have questions about wholesale orders, please contact us before ordering.